Privacy Policy
Your Data Protection Rights
Last Updated: February 15, 2025
Our Commitment to Your Privacy
At ThinkWise Intel, we understand that trust forms the foundation of every business relationship. When you share information with us, you're placing confidence in our ability to protect and respect your privacy. This policy explains exactly how we handle your data – because transparency shouldn't be optional.
We've written this policy in plain language. No legal jargon designed to confuse or intimidate. Just straight talk about what we do with your information and why.
Information We Collect
Different business interactions require different types of information. Here's what we typically collect and when:
Contact Information
Your name, email address, phone number, and business address when you reach out for consultations or request quotes.
Project Details
Information about your business needs, current systems, goals, and challenges to provide relevant solutions.
Technical Data
System specifications, existing software environments, and technical requirements for script and bot development.
Communication Records
Email exchanges, meeting notes, and project discussions to maintain continuity and reference throughout our work together.
How We Use Your Information
We use your information for specific, legitimate business purposes. Nothing more, nothing less:
- Responding to your inquiries and providing consultation services
- Developing custom scripts and automation solutions tailored to your needs
- Communicating project updates, timelines, and deliverables
- Providing technical support and maintenance for implemented solutions
- Improving our services based on feedback and project outcomes
- Sending relevant updates about new services that might benefit your business
We don't use your information for advertising, marketing to third parties, or any purpose unrelated to our direct business relationship with you.
Data Sharing and Disclosure
Your information stays with us. We don't sell, rent, or trade your data to anyone. However, there are limited circumstances where we might share information:
Service Providers
We occasionally work with trusted third-party services for specific technical requirements. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We'll disclose information if required by Taiwan law, court orders, or legal processes. We'll notify you of such requests unless legally prohibited from doing so.
Business Protection
We may share information to protect our rights, prevent fraud, or address security issues that could affect our clients or services.
Your Rights and Control
Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. Here's what you can do:
Access Your Data
Request copies of all personal information we have about you. We'll provide this within 15 business days.
Correct Information
Ask us to update or correct any inaccurate or incomplete information in our records.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Limit Processing
Ask us to stop processing your information for specific purposes while maintaining necessary records.
Data Portability
Request your data in a structured, commonly used format for transfer to another service provider.
Object to Processing
Withdraw consent for data processing activities that aren't essential for our business relationship.
Data Security
We take data protection seriously. Your information is safeguarded through multiple layers of security:
Our Security Measures
Encryption
All data transmission uses SSL/TLS encryption. Stored data is encrypted using industry-standard protocols.
Access Control
Only authorized personnel can access client data, with strict authentication and authorization protocols.
Secure Storage
Data is stored on secure servers with regular backups and disaster recovery procedures in place.
Regular Monitoring
Continuous monitoring for security threats and unauthorized access attempts with immediate response protocols.
Data Retention
We keep your information only as long as necessary for legitimate business purposes or legal requirements:
Active Projects
Throughout project duration plus 2 years for support and warranty purposes
Completed Projects
5 years for business records and potential future collaboration
Inquiries Only
2 years for follow-up opportunities and service improvement
After retention periods expire, we securely delete or anonymize your information unless longer retention is required by law.
International Data Transfers
Our primary operations are based in Taiwan. If we need to transfer your data internationally for specific project requirements, we ensure:
- Transfers only occur with your explicit consent or for legitimate business purposes
- Adequate protection measures are in place in the destination country
- Contractual safeguards ensure your data receives equivalent protection
- You're informed about any international transfers and can object if concerned
Cookies and Website Data
Our website uses minimal cookies and tracking technologies:
Essential Cookies
These enable basic website functionality and security. They can't be disabled without affecting site performance.
Analytics
We use basic analytics to understand how visitors use our site, helping us improve the user experience. This data is anonymized and aggregated.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when they're being sent.
Changes to This Policy
Business practices and legal requirements evolve. When we update this privacy policy, we'll:
- Post the updated version on our website with a new "Last Updated" date
- Email existing clients about significant changes that affect how we handle their data
- Provide at least 30 days' notice before implementing changes to data processing practices
- Maintain previous policy versions for reference if needed
Questions About Your Privacy?
We're here to help. If you have concerns, questions, or want to exercise your data rights, reach out directly:
Regulatory Compliance
This privacy policy complies with Taiwan's Personal Data Protection Act (PDPA) and international best practices for data protection. We regularly review our practices to ensure ongoing compliance with applicable laws and regulations.
If you believe we've mishandled your personal information, you have the right to file a complaint with Taiwan's relevant data protection authority.